{"id":2434,"date":"2026-09-09T12:34:04","date_gmt":"2026-09-09T10:34:04","guid":{"rendered":"http:\/\/9editions.com\/boutique\/?page_id=2434"},"modified":"2026-09-09T12:44:53","modified_gmt":"2026-09-09T10:44:53","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/9editions.com\/boutique\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\t\t
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<\/p>\n

Politique de retour et de remboursement<\/strong><\/p>\n

Chez 9 \u00e9ditions<\/strong>, nous apportons le plus grand soin \u00e0 la fabrication et \u00e0 l’exp\u00e9dition de nos ouvrages. Si toutefois un article ne vous donnait pas enti\u00e8re satisfaction, voici les conditions applicables aux retours et remboursements.<\/p>\n

Droit de r\u00e9tractation et conditions de retour<\/strong> Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, vous disposez d’un d\u00e9lai de 14 jours<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation.<\/p>\n

Compte tenu de la nature du livre (support papier facilement alt\u00e9rable), le retour d’un ouvrage individuel n’est accept\u00e9 que si celui-ci est renvoy\u00e9 dans un \u00e9tat strictement impeccable et neuf<\/strong>.<\/p>\n

Pour \u00eatre \u00e9ligible \u00e0 un retour, votre livre doit :<\/p>\n

    \n
  • Ne pr\u00e9senter aucune trace d’utilisation, de lecture ou de manipulation (coins corn\u00e9s, tranche marqu\u00e9e, rayures sur la couverture, pages pli\u00e9es).<\/li>\n
  • \u00catre renvoy\u00e9 dans son emballage d’origine si celui-ci \u00e9tait scell\u00e9 ou film\u00e9.<\/li>\n<\/ul>\n

    Tout livre arrivant endommag\u00e9, marqu\u00e9 ou pr\u00e9sentant des signes d’usage \u00e9vidents ne pourra faire l’objet d’un remboursement et vous sera renvoy\u00e9 \u00e0 vos frais.<\/p>\n

    Proc\u00e9dure de retour<\/strong><\/p>\n

      \n
    1. Contact pr\u00e9alable :<\/strong> Avant tout renvoi, contactez notre service client \u00e0 l’adresse [votre e-mail de contact]<\/strong> en indiquant votre num\u00e9ro de commande et le(s) titre(s) concern\u00e9(s).<\/li>\n
    2. Exp\u00e9dition :<\/strong> Apr\u00e8s validation de votre demande, emballez soigneusement le livre afin d’\u00e9viter tout dommage durant le transport.<\/li>\n
    3. Frais de port :<\/strong> Les frais de retour sont \u00e0 la charge exclusive du client, sauf en cas d’erreur de notre part ou de d\u00e9faut majeur constat\u00e9 \u00e0 la r\u00e9ception. Nous vous conseillons d’opter pour un envoi suivi.<\/li>\n<\/ol>\n

      Modalit\u00e9s de remboursement<\/strong> D\u00e8s r\u00e9ception du colis, notre \u00e9quipe contr\u00f4le l’\u00e9tat du livre renvoy\u00e9 :<\/p>\n

        \n
      • Si le livre est jug\u00e9 impeccable :<\/strong> Nous proc\u00e9dons au remboursement de l’ouvrage dans un d\u00e9lai de 14 jours<\/strong> via le m\u00eame moyen de paiement que celui utilis\u00e9 lors de votre achat.<\/li>\n
      • Si le livre ne respecte pas nos conditions d’acceptation :<\/strong> Le remboursement est refus\u00e9 et le livre reste \u00e0 votre disposition ou vous est r\u00e9exp\u00e9di\u00e9 \u00e0 votre charge.<\/li>\n<\/ul>\n

        Livre endommag\u00e9 \u00e0 la livraison ou erreur de commande<\/strong> Si vous recevez un livre endommag\u00e9 durant le transport ou une r\u00e9f\u00e9rence ne correspondant pas \u00e0 votre commande, contactez-nous sous 48 heures<\/strong> apr\u00e8s r\u00e9ception \u00e0 9editions@gmail.com<\/strong> avec des photos justificatives. Nous organiserons un \u00e9change ou un remboursement int\u00e9gral (frais de retour inclus).<\/p>\n

        <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Politique de retour et de remboursement Chez 9 \u00e9ditions, nous apportons le plus grand soin \u00e0 la fabrication et \u00e0 l’exp\u00e9dition de nos ouvrages. Si toutefois un article ne vous donnait pas enti\u00e8re satisfaction, voici les conditions applicables aux retours et remboursements. Droit de r\u00e9tractation et conditions de retour Conform\u00e9ment \u00e0<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["page","type-page","status-publish","hentry"],"yoast_head":"\nPolitique en mati\u00e8re de remboursements et de retours - 9 \u00e9ditions<\/title>\n<meta name=\"description\" content=\"Politique de rembourser pour les commandes de livres sur 9 \u00e9ditions, d\u00e9lais, conditions... 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